General Services Administration



Federal Supply Service
Authorized Federal Supply Service Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage, a menu-driven database system.

The Internet address for GSA Advantage is:
http://www.fss.gsa.gov

For pricing rates, please contact:
nmiddleton@msti-net.com


Mail Management Services
Federal Supply Group: 733
Class Number: 7331
Contract Number: GS-10F-0254L

Management Support Technology, Inc.
9990 Fairfax Boulevard
Suite 500
Fairfax, VA 22030
Phone: 703-385-5841 | Fax: 703-385-5843

Contract Administration: Rose Lowstuter
Web Site: http://www.msti-net.com

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at http://www.fss.gsa.gov.


Table of Contents



CUSTOMER INFORMATION

OVERVIEW

SIN 733-1 MAIL ROOM ADMINISTRATIVE SUPPORT
SIN 733-3 MISCELLANEOUS MAIL SERVICES

SIN 733-5 MAIL ROOM ERGONOMIC ANALYSIS SERVICES

AWARD PRICE LIST

LABOR CATEGORY DESCRIPTIONS

Customer Information [Back to TOC]



1. Table of Awarded Special Item Number(s)
733-1 MAILROOM ADMINISTRATIVE SUPPORT
733-3 MISCELLANEOUS MAIL SERVICES
733-5 MAILROOM ERGONOMIC ANALYSIS SERVICES
2. Maximum Order
$750,000.00
3. Minimum Order
$100.00
4. Geographic Coverage (Delivery Area)
FOB Domestic Only
5. Point of Production (city, county, and state or foreign country)
Same as contractor
6. Discount from list prices or statement of net price
Government net prices (discount already deducted)
7. Quantity Discount
Same as contractor
8. Prompt Payment Terms
2% - 10 days, Net - 30 days
9. (a) Notification that government purchase cards are accepted up to the micro-purchase threshold?
Yes
9. (b) Notification whether government purchase cards are accepted or not accepted to the micro-purchase threshold?
Yes
10. Foreign Items (List items by country of origin)
None
11. (a) Time of Delivery (Contract insert number of days)
Specified on the Task Order
11. (b) Expedited Delivery
Contact Contractor
11. (c) Overnight and Two-day Delivery
Contact Contractor
11. (d) Urgent Requirements
Contact Contractor
12. F.O.B. Point(s)
Destination
13. Ordering Addresses
Same as Contractor
14. Payment Addresses
Same as Contractor
15. Warranty Provision
None
16. Export Packing Charges, if applicable
N/A
17. Terms and conditions of government purchase card acceptance (any thresholds above the micro-purchase level)
Contact Contractor
18. Terms and conditions of rental, maintenance, and repair (if applicable)
N/A
19. Terms and conditions of installation (if applicable)
N/A
20. Terms and conditions of repair parts indicating date of parts price list and any discount from list price (if applicable)
N/A
21. List of services and distribution points (if applicable)
N/A
22. List of participating dealers (if applicable)
N/A
23. Preventative maintenance (if applicable)
N/A
24. Environmental attributes, e.g. recycled content, energy efficiency, and/or reduced pollutants
N/A
25. Data Universal Numbering Systems (DUNS)
73-3603815
26. Notification regarding registration in Central Contractor Registration (CCR) database
Registered
27. Uncompensated Overtime
No

Overview [Back to TOC]



MSTI is in the business of providing professional service solutions to government and commercial customers. We provide technical and administrative support services in information technology, program support, and strategic/financial planning. Our three divisions are devoted to these focus areas. We are ISO 9002 certified. Our quality commitment is to delight our customers with excellent service, on time, every time.

The Information Technology Division delivers innovative solutions for e-business/e-commerce, document management, and network installation and management. As an IBM Business Partner, we are a value-added solutions provider for midrange servers, including Netfinity, RS/6000, and AS/400. We are also a certified solution partner of JetForm electronic forms software.

The Program Support Division performs a variety of support services that are contracted out to us by government agencies. Examples are manpower management, combat operations historical research, and acquisition management.

The Strategic and Financial Planning Division provides program and budget support for government agencies, including the Department of Defense's Planning, Programming, and Budgeting System (PBBS).

We encourage you to use our existing contract vehicles including GSA Schedule 70, GSA MOBIS, GSA FAST, COMMITS, Millenium Lite, CIO-SP II, VANNITS, DISA MITSS, and Office of Naval Research IDIQ. In addition, we are 8(a) certified. Government and commercial customers will find us responsive, flexible and e-business ready.


SIN 733-1 Mailroom Administrative Support [Back to TOC]



MSTI views a mail operation as the primary communications hub for an organization. The level of technology and sophistication for administering a daily mail operation has evolved significantly over the last decade. This evolution has led to increased scrutiny of mailing operations by senior managers. Especially the costs associated with postage, shipping, equipment, personnel, overhead and other relevant expenses.

Our awareness of the renaissance of the mailing industry inclines us to view a mailroom operation as a “mail center.” Our strategies to administer the daily mail center operations ensure that the end users receive the highest quality services at a reasonable cost. Additionally, we will manage your mail center with emphasis on timelines and customer satisfaction. This is accomplished by tailoring our proven processes to the needs of the client by focusing on the following key elements:

QUALITY

Our ISO 9002 Certification demonstrates MSTI’s unending level of commitment to providing superior service. Along with this distinction is a testament from our client at the Office of the Comptroller of the Currency (OCC) where MSTI manages the mail center. OCC rated the performance of our facilities management services at 3.8/4.0 for CY 1999. (At DOS, we…..)

MSTI will develop and implement a Quality Control Plan (QCP) to be used by the customer for measuring quality assurance. The QCP will include quality control routines for mail center personnel to abide by during service delivery.

ACCOUNTABILITY

MSTI’s mailing professionals have pioneered methods to track, measure and report to our clients the effectiveness of contract team performance. Establishing accountability for task fulfillment is accomplished by utilizing industry approved tools that have been developed exclusively for mail centers by MSTI. Based on the required deliverables, measurable standards to evaluate performance will be implemented. Where applicable, internal and external mail tests, audits, and customer satisfaction surveys will be conducted. The results will be reported and used as a gauge to determine where service levels are meeting expectations and to identify opportunities for improvement. Comprehensive monthly and/or quarterly reports detailing the status of progress can be provided.

ACCURACY

MSTI employs the term “accountable items” to describe FedEx, USPS Express Mail, courier, certified, registered, and other high priority correspondence. The acceptance of incoming accountable items in the mail center will only be allowed after ensuring the correct amount of items have been delivered to the proper address by the vendor. A system will be employed that will track the item from receipt in the mail center through delivery to the intended recipient. Outgoing letters and parcels will be screened for proper packaging, addressing (where feasible). Also, that the correct postage and/or the necessary shipping documents are affixed.

Processes will be implemented to avoid the misdelivery of mail and other items to be distributed to offices. These processes, for example, would include random checks of mail sorting bins and/or delivery points to determine the sorting accuracy of the staff.

SIN 733-3 Miscellaneous Mail Services [Back to TOC]



MSTI’s professional mail center management team possesses a thorough knowledge of current United States Postal Service (USPS) policies and procedures as stipulated in the Domestic Mail Manuel (DMM) and International Mail Manual (IMM). We have a solid understanding of the various classes of mail and specialize in Government postage accounting requirements. Additionally, we subscribe to the standard practices of professionalism requisite to the national Mail Systems Management Association (MSMA), Postal Customers Council (PCC) as well as other acceptable mailing and shipping industry doctrines. MSTI maintains an active and supportive membership within the MSMA and the PCC.

In the traditional “mail room” model many of the daily routines are accomplished using sometimes tedious and/or manual methods. In our mail center approach, our intent is to incorporate the most up to date practices and to implement automated processes. Where feasible, new technology will be utilized to provide the addressing, labeling, folding, inserting, and other relevant mailing services.

MSTI understands that the physical layout of the mail center is an important aspect of providing efficient Miscellaneous Mail Services. Improper layout poses a direct impact on productivity, work throughput, security and how customers perceive the unit. Shipping and receiving letters and packages, metering mail, collating, wrapping/ packaging and other service performed without regard to proper layout leads to serious production problems and can cause worker fatigue.

Analysis of the proper organization of a mail operation’s physical space requires specialized layout and design consultants to architects and builders. We can determine if our customer’s mail operation maximizes the usefulness of the workspace, complies with OSHA and acceptable mailing industry practices.

SIN 733-5 Mailroom Ergonomic Analysis Services [Back to TOC]



Regardless of the size of the operation, our mail center analysts can provide innovate, cost effective and efficient solutions to improve a mail center operation in the following key areas:
MSTI has the resources and capacity to perform a comprehensive evaluation of the entire mail center operation and to provide a detailed analysis that includes: recommendations for process improvements.

Labor Category Descriptions [Back to TOC]



SIN 733-5
Job Title: Senior Mail Consultant

Minimum/General Experience: Three years of experience working in a distribution center/warehouse environment, coordinating mailing list management and document distribution activities.

Functional Responsibility: Coordinates and quality controls the development, management, and use of mailing lists to support document distribution efforts on behalf of client agencies. Also assists in quality controlling mailing list maintenance and updating tasks.

Minimum Education: High school diploma or equivalent.

SIN(s) 733-1 & 733-3
Job Title: Junior Mail Clerk (Messenger/Courier)

Minimum/General Experience: Performs a combination of clerical tasks to support office, business, or administrative operations, such as; maintaining of records, receiving, preparing, or verifying documents; searching for and compiling information and data; to routine requests with standard answers.

Functional Responsibility: The duties for the position includes following a few clearly detailed procedures in performing simple repetitive tasks in the same sequence, such as filing precoded documents in a chronological file or operating office equipment, e.g., mimeograph, photocopy, addressograph or mailing machine.

Minimum Education: High School Diploma or GED equivalent with six months of experience in related or similar work environment. Must be able to read, write, and follow simple instructions.

SIN(s) 733-1 & 733-3
Job Title: Mail Clerk

Minimum/General Experience: One year of general experience performing function at a General Clerk level.

Functional Responsibility: Follows a number of specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an alphabetical file, simple posting to individual accounts, opening mail, running mail through metering machines, and calculating and posting charges to departmental accounts. Little or no subject matter knowledge is required, but the clerk needs to choose the proper procedure for each task.

Minimum Education: High School Diploma or GED equivalent.

SIN(s) 733-1 & 733-3
Job Title: Lead Mail Clerk

Minimum/General Experience: Two years experience performing in the functional areas of General Clerk I or II.

Functional Responsibility: Work requires a familiarity with the terminology of the office unit. Selects appropriate methods from a variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognzied problems are referred to others.

Minimum Education: High School Diploma.

SIN(s) 733-1, 733-3 & 733-5
Job Title: Supervisor

Minimum/General Experience: Five years experience performing the functions of General Clerks below present grade level and must have some supervisory responsibility over other General Clerks.

Functional Responsibility: Uses some subject matter knowledge and judgment to complete assignments consisting of numerous steps taht vary in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guidelines, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial records; verifying statistical reports for accuracy and completeness; and handling and adjusting complaints. May also direct lower level clerks.

Minimum Education: High School Diploma and two years of college, with specialized training in areas of responsibility.

SIN(s) 733-1 & 733-3
Job Title: Mail Clerk, Driver Light

Minimum/General Experience: Six months of general experience driving trucks and have a valid driver's license.

Functional Responsibility: Drives a truck to transport materials, merchandise, equipment, or workers between various types of establishments such as: manufacturing plants, freight depots, warehouses, wholesale and retail establishments, or between retail establishments and customers' houses or places of business. Shall also load or unload truck with or without helpers, make minor mechanical repairs, and keep truck in good working order.

Minimum Education: High School Diploma or GED equivalent.


Award Price List [Back to TOC]



Base Year 3 -- May 1, 2003 thru April 30, 2004
SIN 733-1 MAIL ROOM ADMINISTRATIVE SUPPORT
Labor Category Title Hourly Rates Revised IFF 0.75% GSA Rates
Supervisor $38.08 $0.29 $38.37
Lead Mail Clerk $35.11 $0.27 $35.38
Mail Clerk $28.21 $0.21 $28.42
Jr. Mail Clerk $26.29 $0.20 $26.49
Mail Clerk/Driver, Light $25.37 $0.19 $25.56
Mail Clerk/Driver, Medium $32.25 $0.24 $32.49

Base Year 3 -- May 1, 2003 thru April 30, 2004
SIN 733-3 MISCELLANEOUS MAIL SERVICES
Labor Category Title Hourly Rates Revised IFF 0.75% GSA Rates
Supervisor $38.08 $0.29 $38.37
Lead Mail Clerk $35.11 $0.27 $35.38
Mail Clerk $28.21 $0.21 $28.42
Jr. Mail Clerk $26.29 $0.20 $26.49
Mail Clerk/Driver, Light $25.37 $0.19 $25.56
Mail Clerk/Driver, Medium $32.25 $0.24 $32.49

Base Year 3 -- May 1, 2003 thru April 30, 2004
SIN 733-5 MAIL ROOM ERGONOMIC ANALYSIS SERVICES
Labor Category Title Hourly Rates Revised IFF 0.75% GSA Rates
Sr. Mail Consultant $48.96 $0.37 $49.33
Supervisor $38.08 $0.29 $38.37
Lead Mail Clerk $35.11 $0.27 $35.38

Base Year 4 -- May 1, 2004 thru April 30, 2005
SIN 733-1 MAIL ROOM ADMINISTRATIVE SUPPORT
Labor Category Title Hourly Rates Revised IFF 0.75% GSA Rates
Supervisor $39.38 $0.30 $39.68
Lead Mail Clerk $36.32 $0.27 $36.59
Mail Clerk $29.16 $0.22 $29.38
Jr. Mail Clerk $27.18 $0.21 $27.39
Mail Clerk/Driver, Light $26.23 $0.20 $26.43
Mail Clerk/Driver, Medium $33.33 $0.25 $33.58

Base Year 4 -- May 1, 2004 thru April 30, 2005
SIN 733-3 MISCELLANEOUS MAIL SERVICES
Labor Category Title Hourly Rates Revised IFF 0.75% GSA Rates
Supervisor $39.38 $0.30 $39.68
Lead Mail Clerk $36.32 $0.27 $36.59
Mail Clerk $29.16 $0.22 $29.38
Jr. Mail Clerk<