The following are examples of MSTI case studies in our core capabilities:

1. Financial Management Support Services to Director, Operational Test & Evaluation (DOT&E) – Planning, Programming, Budgeting and Execution (PPBE)
2. Information Management Support Services to Special Operations Command, Pacific (SOCPAC) – Southeast Asia De-Mining Program
3. Program Support Services to National Library of Medicine (NLM) – Library Support Services
4. Records Management Support Services to Environmental Protection Agency (EPA), Office of Pesticide Program (OPP) – Document Imaging and Information Service (DIIS)
5. Management Consulting Support Services to Department of Veterans Affairs (VA), Center for Veterans Enterprise – 5 Year Strategic Plan

Financial Management Support Services to Director, Operational Test & Evaluation (DOT&E), Planning, Programming, Budgeting and Execution (PPBE)

The Director, Operational Test & Evaluation (DOT&E), is the principal staff assistant and senior advisor to the Secretary of Defense on Operational Test and Evaluation (OT&E) in the Department of Defense (DoD). DOT&E is responsible for issuing DOD OT&E policy and procedures, reviewing and analyzing the results of OT&E conducted for each major DoD acquisition program; providing independent assessments to Secretary of Defense, the Under Secretary of Defense for Acquisition, Technology, and Logistics (USD [AT&L]), and Congress. The DOT&E is also responsible for making budgetary and financial recommendations to the Secretary of Defense regarding OT&E, and providing oversight to ensure OT&E for major DoD acquisition programs is adequate to confirm operational effectiveness and suitability of the defense system in combat use. MSTI provides an on-site team of cleared personnel to perform the following tasks:

Budget Preparation Support

• Planning, Programming, Budgeting and Execution (PPBE) Requirements
• Spend Plan Development and Maintenance
• Briefings and Analysis

Budget Exécution Support

• Accounting Reconciliation
• Budget Books for Director and Deputies
• DFAS-Indianapolis On-Site Liaison
• Defense Travel System (DTS)

Financial Management Support

• Maintain all financial documentation.
• Issue fund allocation documents (MIPRs) to the DoD field activites for all centrally managed programs.
• Maintain the OT&E Financial database.
• Provide electronic archival of documents.
• Prepare a standard operating procedures manual for the BFM.
• Prepare Financial Manager briefings as required.
• Provide a file plan and file all documents according to the plan.
• Attend meetings with and brief the DOT&E Director and Deputies on financial matters.
• Program Manager functions as a Resource Manager when required except for certification of funds.
• Implemented and trained DOT&E personnel and contractors on the Wide Area Work Flow (WAWF) process for reviewing and approving contractors’ invoices.

Information Management Support Services to Special Operations Command - Pacific (SOCPAC), Southeast Asia De-Mining Program

For the Special Operations Command - Pacific (SOCPAC), Southeast Asia De-Mining Program, MSTI provided system migration and technical services for the analysis of combat air operations records for campaigns over Southeast Asia from January 1970 to June 1975 in support of humanitarian de-mining assistance operations in Cambodia, Laos, and Vietnam. The system is primarily used to support de-mining efforts and secondarily used by US Government agencies (OSD, SOCPAC, Department of State, Laos Embassy, POW/MIA, and others) to access vital information to identify and locate potential unexploded ordnance sites for conducting de-mining operations.

Tasks:

• Maintain and update the geographic information system (GIS) created as part of the UXO impact survey,
• Analyze and disseminate the results of the National UXO impact survey,
• Update databases and combine with US historical records, and
• Develop data entry, analysis, and reporting procedures for integrating roving team, clearance team and community awareness team activities into the existing GIS.

MSTI conducted a User Needs Analysis for the mapping product to determine the required source materials, data resolution, and quality control needs needed to establish a map production capability for Laos. MSTI, in conjunction with SOCPAC, interfaced with the National Imagery and Mapping Agency (NIMA) to gain release of all L7015 maps, separates and Trig List. MSTI also determined the availability of Controlled Imagery Base (CIB) and ADRG data from NIMA. The resulting report identified all required source materials, where they could be obtained, associated acquisition costs, and identified the Mapping Product Specification.

The project included software development and system integration, as well as migration from a flat file database to a modern relational database. Southeast Asia Data Base (SEADAB) records were obtained from the National Archives and were reviewed for the following information: mission number, location of target, type of aircraft, number of aircraft, type of ordnance, ordnance load, failure rate of ordnance, and Battle Damage Assessment (BDA). MSTI analyzed the records and compiled the required technical information in a format prescribed by the Government, and in accordance with Data Item Description.

Program Support Services to National Library of Medicine (NLM), Library Support Services

MSTI provides services include: handling with requests of articles, chapters from its vast collections, retrieving and digitizing upon receiving, duplicating with scanning material to worldwide via internet, email, fax, U.S. Postal Service (USPS).

MSTI provided Quality Work Instruction which involves:

• Pulling requests for Interlibrary Loan (ILL) from the appropriate location in the General Collection (B1, B2, and B3) within the National Library of Medicine (NLM).
• All requests/packs must be pulled before any scanning procedures are done.
• Pulling and solving problem requests by specific codes under (NLM).
• Scanning/Photocopy procedures for all type of library materials: books, journals, and microform.
• Conducting second searching procedures for (ILL) requests utilizing LOCATORplus program.
• Annotating requests with the proper coding or citations under (NLM).
• Processing retakes or errors in processing requests by missing pages or incorrect documents.
• Retake error percentage rate of 1% has been met by .5% for over three years under current contract requirements.

Additionally, MSTI proceeds and delivers in accordance with the four priorities established for the four request types, and MSTI also provides supplies and maintenance service.

Records Management Support Services to Environmental Protection Agency (EPA) - Office of Pesticide Program (OPP) - Document Imaging and Information Service (DIIS)

Management Support Technology, Inc. (MSTI) provided the services of Document Imaging and Information Service (DIIS) Center to Environmental Protection Agency; Office of Pesticide Programs (EPA – OPP). We provided services which include scanning process of Pesticide Document Management System (PDMS) Studies Documents, newly creating and adding the latest digital information to the Pesticide Administrative Documents, and producing the CD-ROM of Pesticide Product Label. We maintained the copy of PDMS master microfiche and PDMS images on CD-ROM; we ensured the microfiche and images are captured at OPP collections however we sometimes have to reproduce digital images and paper copies as a deliverable media.

After completion of scanning, the images have been accepted by EPA staff, and MSTI staff will be proceeding for the process of boxing the source documents (original documents) and delivering to Federal Records Center (FRC). Source Documents included forms, small notes, business cards, labels, envelopes, cassettes and DVDs’ documents have been scanned for creating newly jackets or have been adding to the previous jackets files, and they will be uploaded to the OPP’s Storage Area Network (SAN). MSTI provides the Information Service Center as responding services to the specific tasks such as reproducing of digital images and hard copies of microfiche which are requested by EPA staffs. MSTI’s staffs must need to obtain as clearance to Federal Insecticide, Fungicide Act (FIFA) -Confidential Business Information (CBI) for to be able to work during the period of performance of the project.

MSTI provides detailed and comprehensive weekly, monthly reports that include all areas of project performance information, working hours performed in each tasks, Maintaining the Inspection and Audits, and tracking documentation of every deliverable, services, results such as CD-ROM media and Studies Documents boxes which have been shipped out to Federal Records Center (FRC).

Using scanned utility of Kofax Capture software, which is capable to read Bar Code, Patch Code and auto indexing. MSTI ensured the scanned images met the need of customers’ requirement and within their acceptable level such as image quality of clearness, readable, straightening, accurate page count and proper pages sequence order by verifying with transmitter sheet.

Department of Veterans Affairs (VA), Center for Veterans Enterprise (CVE) - 5 Year Strategic Plan

MSTI prepared a written strategic plan for the period 2009-2014 that described specific programs and projects needed in order to support the veteran business community business to include:

TASK #1: DEVELOP DETAILED WORK PLAN:

• Developed a detailed Project Work Plan in coordination with the CVE Project Team.
• Developed Strategic Plan Concept (2009-2014): The Center for Veterans Enterprise (CVE) has formed a strategic partnership with its stakeholders/influencers and Federal Agencies to implement Executive Order 13360. In support of this partnership, CVE will craft a Strategic Plan for 2009-2014. This plan seeks to ensure implementation and accomplishment of the President’s Executive Order 13360-Providing Opportunities for Service-Disabled Veterans to Increase their Federal Contracting and Subcontracting business with the VA and Federal Agencies. To achieve this objective, the President established a goal of not less than 3 percent participation by service-disabled businesses in Federal contracting.

TASK #2: REVIEW FOCUS GROUP RESULTS:

MSTI reviewed the transcript results of the twenty-three (23) previous CVE Focus groups held during FY2007. The review included:

• Ordering of focus group transcripts chronologically.
• Development of initial coding categories to organize text and to Identify patterns (i.e. Background, define the situation, respondent perspective, process, activity etc.).
• Development of focused coding to eliminate, combine and look for repeating ideas, key words and large themes.
• Findings/conclusions were summarized and presented in a report to CVE for comment
• Development of Interview scripts for the VA leadership, stakeholders/influencers, Acquisition/Procurement leaders, staff and selected DOD and Federal Agencies. MSTI provided the draft interview questions and scripts to the CVE Project Team for approval as the first part of Deliverable #2. Once approved by CVE, MSTI started conducting the Strategic Interviews. MSTI recommends interviews started November 2007 and ended during the first week in February 2008.
• Developed Interview Protocol: MSTI gave the participants a reminder call or e-mail a day or two before the interview.
  a) MSTI received permission to tape all interviews and delivered copies of the taped interviews as part of the Deliverable #2
  b) Explained the purpose of the interview and the results will only be shared with the VA and CVE leadership.
  c) The questions were open-ended.
  d) At the end of the interviews, MSTI summarized important points to ensure the correct interpretations were made.
  e) The respondent were formally thanked for their participation and asked if they have any questions of the interviewee.
  f) MSTI conducted all out-of-town interviews via conference calls.
  g) The qualitative data was analyzed and compared with other sources to verify conclusions.

MSTI discussed the key insights, findings, analysis and recommendations gained from the interviews, the Focus Group Reports as well as any best practices identified with the CVE Project Team. In addition, the Project Team was consulted on the issues, scope of the strategic plan, solutions, opportunities and constraints.

TASK # 3: PREPARE CVE STRATEGIC PLAN (2009 – 2014):

MSTI prepared the draft Strategic Plan in coordination with the CVE Project Team using the inputs from the Interviewees and Focus Groups to conduct a detailed assessment of CVE’s Strengths, Weaknesses, Opportunities and Threats (SWOT). The information gained became a key part of the decision making process to identify goals, objectives, solutions etc. In addition to assessing the SWOT, an assessment was conducted of the organizational structure, mission, vision, user needs, priorities, business operations, the budget, and the organizational and leadership culture. The external environment was evaluated to determine the impact of trends and events outside the organization’s control on CVE current and future operations. This evaluation of the environment included: a) Mandates b) regulations c) directions and activities of partners and peer organizations such as the Center for Minority Veterans and the Center for Women Veterans and d) the political forces that may impact CVE.

Based on the assessment and analysis of the information above, MSTI drafted a Summary of Findings and Recommendations to the CVE Project Team for comment. After approval of the key insights, goals and objectives for inclusion in the strategic plan, MSTI charted a comprehensive roadmap by year for the Final 2009-2014 CVE Strategic Plan while also ensuring it is aligned with the Department of Veterans Affairs FY 2006-2011 Strategic Plan.

TASK #4: PROVIDE A MONTHLY PROGRESS REPORT:

MSTI provided monthly progress reports not later than the fifth (5th) workday of the month following the reporting period. MSTI provided these reports electronically in MS Word 2000 format.