PROFESSIONAL SERVICES
Program/Project Management
Description:
Experience: MSTI supported the Army National Guard (ARNG) which is a geographically dispersed force (CONUS/OCONUS), 54 States and Territories, whose members do not generally have the benefit of installation-based support for Military Funeral Honors (MFH) and caring for Survivors of our fallen heroes. The need to provide Survivor Outreach Services (SOS) and MFH to geographically dispersed service members and families is ever-present and ongoing. This need is increased during periods of mobilization, active service and State call-ups. The Army National Guard (ARNG) is responsible for over 85% of all Army Military Funeral Honors (MFH) performed nationwide. This contract consists of the program of Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) conducted by the Army National Guard (ARNG). Our contract personnel work hand-in-hand with our government partners to support and provide this most honored and deserving last respects to the Fallen. The ARNG has annually performed on average, over 128,000 Military Funeral Honors. The coordination and implementation of personnel, equipment, and training were all conducted by our professional staff. Once the Soldier is laid to rest with dignity by the MFH Team, the Survivor Outreach Services (SOS) program provides support to Survivors and Family Members through information and related services, so no family is ever forgotten.
One impact of our support for ARNG is...
"For this period of performance, the contractor maintained a trained and qualified workforce, filling vacancies in a timely manner and exceeding required retention rate. They continued to demonstrate exceptional skill navigating and adjusting to the ever-changing restrictions and closures specific to each state and/or installation without diminishing the quality of service being provided. Contractor Management quickly and effectively addressed any issues, challenges or Government concern. This responsiveness prevented small issues from growing into problems. As a result, the Contractor's performance during this period of performance is rated Exceptional." - CO, ARNG?
"Given what I know today about the contractor's ability to perform in accordance with this contract or order's most significant requirements, I would recommend them for similar requirements in the future." - CO, ARNG?
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Administrative Support
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Experience:
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Facilities Support
Description:
Experience:
VA119A-14-C-0031, Veteran Affairs Central Office (VACO) Office of Information Technology (OI&T) Asset Management, $3.4M, Utilize IBM MAXIMO and later ServiceNow (SNOW) work requests to support hardware asset management (HAM) activities ranging from receiving, loading, tagging and barcoding, unloading, reallocating and placing excess IT equipment into storage.
VA118-11-D-1003/VA118-1003-0033 (Prime – ManTech Int.), MSTI-T4-T033-ATC-001 (Sub – MSTI Subcontract), VA OI&T, Atlanta Technology Center (ATC), Information Technology Services (ITS), $2M, manage system life cycle for some systems, while supporting on-going operations and maintenance of others via Tiers 1, 2, and 3 IT Call Center (Helpdesk) support or some combinations thereof at the enterprise level all with a 98% Service Rating.
S250113M / FTC116F0042, Logistics Management & Operations Support Services, $10M, Federal Trade Commission (FTC), Utilizing ServiceNow Maintenance Management Center to track/manage Warehouse, Copy Center (including equipment repair), Mailroom, Courier, Shuttlebus, and Executive Driving services, Washington Metropolitan Area.
DTFAWA-15-C-00048, Warehousing & Logistical Support, $1.8M, Dept. of Transportation (FAA), Supports over 5000 FAA HQ personnel in 2 million sq. ft. in the National Capital Region.
DTFAWA-15-C-00049, Shuttlebus Services, $1M, Dept. of Transportation (FAA), Moves 2000-2600 FAA personnel monthly between FAA’s four buildings in southwest Washington, DC.
u693KA9-19-C-00013, Executive Driver Services, $5K, Dept. of Transportation (FAA), Executive Driver Services for the FAA Administrator & other executive staff HQ, Washington, DC.
GS-35F-0113M / 200-2013-F-55936, Mailroom & Property Services, $871K, Center for Disease Control (CDC) National Center for Health Statistics (NCHS), Receiving Security, Incoming Mail and Freight Processing, Outgoing Mail Processing, Incoming Property, Property Disposal, Inventory, and Other Property Duties, Hyattsville, MD.
HHSH2502013000098, Admin. Support & Interlibrary Loan Document Delivery Services, $2.7M, Health and Human Services (HHS) National Institutes of Health (NIH) National Library of Medicine (NLM), 3 Administrative Clerks (manning phones, filing admin documents), 5-20 library technicians tasked with scanning hundreds of biomedical publications daily, and delivering them electronically & via courier, to medical research, healthcare, and public health professionals worldwide.
GS-25F-0113M / NSFDACS14T1361, Records Management & Archival Services, $1M, sorting, indexing, moving, scanning, research, records data entry, and generation of NARA documentation supporting transfer, retrieval and audit activities associated with 40k-60k records annually.
One impact of our support for...
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Process Improvement
Description:
Experience: Tracks on-boarding, internal movement and off-boarding functions of ACC RSA employees.
Provides accountability for new employees and employee movements
Enables metric centric visibility on mission readiness support activities
The EMT full concept is a suite of SharePoint applications that automates the ACC-RSA process into an Employee tracking system. The applications provide defined tasks, organizational visibly, and generates notification/escalation emails to the Supervisors, stakeholders and ACC-RSA Action Officers within the given areas of operations, to include but not limited to BMR-HR, BMB, and CCAM-SP, all in order to provide visibility into the in-process/on-boarding progress of a new Employee or the movement of a current employee.
One impact of our support for ACC-RSA...
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